The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Just Energy, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Public Utility Commission. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
Because prices from energy companies in Maryland rise and fall depending on the wholesale price of energy, residents may want a more stable rate for a longer period. A fixed-rate energy plan offers you just that, with a consistent rate for the duration of your agreement at current energy prices – regardless of fluctuations in the energy market. This could mean protection from rate spikes and savings for electric utility customers.
Just Energy was founded in Mississauga, Ontario, in 1997, with the goal to provide customers with the energy they need as well as opportunities to become more efficient and leave behind a smaller carbon footprint. Just Energy and its affiliate companies rely on green energy options and dependable home and commercial service to build its customer base.
Thanks to years of industry experience, broker relationships, and the competition introduced by our proprietary comparison shopping technology, we're able to offer you competitive electricity and natural gas rates on the market. And unlike junk-mail promotional offers, Power Kiosk Direct rates are fixed — guaranteed — over the course of your plan. They don't go up after you switch.
Unlike with long-term plans, monthly, variable rate (no-contract) plans have no cancellation fees. You won’t have to pay a penalty if you decide to take your business elsewhere because you found a better deal. Plus, you won’t be left paying more than you should if the market rate for energy trends down. However, if the market prices rise, you’ll have to pay more than those who are in-contract.