Every single energy supplier in the UK is regulated by Ofgem, the industry regulator. This means that the smaller, lesser-known companies have to follow exactly the same rules as the bigger, more established ones. If a company goes bust, you’ll be covered by Ofgem – they’ll ensure your supply isn’t cut off, and they’ll appoint a new supplier to take over your tariff.
Customers can find deals in competitive electricity markets if they take the time and effort to look at web sites such as powertochoose.org, the official comparison shopping site of the Public Utility Commission. The study cited a PUC survey of retail electricity offerings in Houston that showed nine deals in March that were lower than the regulated price of electricity in San Antonio.
uSwitch 2018 customer ratings are based on an independent YouGov survey that was conducted between 7 November and 1 December 2017. A total of 17,313 UK energy customers were asked to rate their energy supplier on overall satisfaction, transfer process, value for money, customer service and how likely they were to recommend. We equally weighted those five scores across suppliers with at least 50 responses to create an average supplier rating for each.
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Even though customers in deregulated Texas markets routinely pay more for electricity, there is a bright spot. The gap between the average price paid for electricity between deregulated and regulated market has shrunk to 8.8 percent. In 2006, customers in deregulated cities were paying nearly 47 percent more for electricity than their counterparts in regulated cities.
When you’re choosing a new energy deal, think about whether to go for dual fuel (where you get both your gas and electricity from the same company) or separate tariffs (where you get gas from one company, and electricity from another). It’s worth checking both options, as the combined price of separate tariffs can sometimes be less than a dual fuel offer.
“We hope that 2017 marks the year when the world gets serious about protecting its increasingly digital and connected infrastructure – whether that is from malicious attacks, technical failures, or unpredicted weather impacts or spikes in demand. If we are wrong, we worry that the world will get a sudden and very unpleasant wake-up call – if not this year, then some time soon.”
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