The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Just Energy, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Public Utility Commission. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
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Founded in 2005, Infinite Energy offers great rates and award-winning, U.S.-based customer care, and serving most of New Jersey. They offer contracts anywhere from one month to up to five years. Infinite Energy offers flexible payment plans, managing accounts through online portal, customizing plans and services, and paying bills online. Infinite Energy also offers paperless billing and autopay options.
Maryland is among 15 states where electricity customers may choose their providers. It's called deregulation, but it might be less confusing to call it energy choice. Customers may select their electricity supplier - providers compete on price, term length, percentage of renewable energy and more. Electricity will continue to be delivered by a utility.
You can organize and shop by pricing at YOUR individual usage level, which allows you to shop and compare energy plans based on the rates you’ll actually see appear on your bill, inclusive of taxes and hidden fees. You won’t be misled by the “teaser rates” tied with higher usage levels that many homes never experience, as their usage level never reaches that pricing tier.
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