2.     Fraud:  Too many people have been victimized by glib sales reps with promises of cheap electricity flowing in an unending stream only to discover that, as is so often true, “it ain’t necessarily so”.  They’ve been locked into unwanted term contracts or there’s a catch – some utilities will give you the great rate only if you meet a usage minimum; basically, the “rate” is, in actuality, a “bulk purchase” discounted fee – or they paid a deposit never to hear from the rep again.
uSwitch is a free service that handles the switching process for you. Once you've completed your energy switch, your new energy supplier will contact your old supplier and agree a switching date. You will then receive a welcome pack and letter from your new gas & electricity supplier. This will outline what you've agreed to, and tell you what happens next. There won't be any interruption in your gas and electricity supply.

3.     Customer service:  When the only utility available has lousy customer service, nobody is surprised.  They don’t even pretend to care – they know they have you over a barrel.  With all these new players in town, however, it’s a slap in the face to be treated like royalty until you’ve signed on the dotted line and now they won’t even return your calls or the person on the phone can’t string three English words together or if he does speak English, he’s brand new and panicking trying to pull up your account information.
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City Power and Gas is licensed and regulated by the governing body that regulates the energy rates and services within New York. Their core management team has over 50 years of industry knowledge and expertise in providing energy to customers nationwide. This experience in the retail energy markets has enabled them to bring the most competitive pricing and fixed pricing plans to the customers, giving them protection against unforeseen high utility bills. Their in-house, US based customer service and quality assurance specialists are dedicated to promptly respond and deal with all clients’ inquiries.
All Power Kiosk Direct supply rates are fixed for residential and small business customers, meaning you pay a fixed cost for energy over the time period you see listed for each plan. (Large commercial account? Depending on your business needs and market conditions, we can negotiate variable terms directly with suppliers.) No "act now" promotional rates. No airline mile gimmicks. And, importantly, your rate doesn't spike due to changes in the wholesale market.
Energy deregulation has been in place for several years however there are still a lot of people who are confused or who have not fully understand the implications, structure, details and workings of energy deregulation. Many simply know that energy deregulation means people now have the power to choose their electric companies – a diversion from the previous system where a single utility company provides services for the generation, transmission and distribution of electricity.
Fixed-rate, long-term (contract) plans provide stability in electricity rates. If market energy costs suddenly trend upward where you live, you can rest assured that you won’t have to pay more out of pocket. However, if you want to switch to a different, lower-cost plan before the end of the contract term, you’ll likely have to pay a cancellation or early termination fee.
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