The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Just Energy, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Public Utility Commission. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
In 2016, for example, they correctly called the recovery in oil prices but failed to foresee that clean energy investment would fall. Funds flowing into the sector were 18% lower than the previous year at $287.5bn, although they estimate that about half of the drop was due to lower costs rather than a decline in activity. A slowdown in the Chinese market was the other major factor.
PPL Electric Utilities services over 1.4 million electricity customers in the central and eastern Pennsylvania counties of Lancaster, Lehigh, Pike, Monroe, Carbon, Schuylkill, Dauphin, Cumberland, Perry, Juniata, Northumberland, Snyder, Union, Clinton, Lycoming, Montour, Columbia, Luzerne, Lackawana and Wayne. The current PPL Price to Compare for electricity supply is 7.439¢ per kWh — effective 12/1/16 through 5/31/17.
If you think switching is too much hassle (it isn't, but hey ho), just move to your current provider's cheapest deal. Yes that's right, bizarrely, even though it's the same gas, the same electricity, each energy firm charges a range of rates for using it. And no surprise Sherlock, it's the 'standard tariffs' that most people are on which are by far the most costly, as this table shows:
*Qualifying purchases. 1 membership per 12 months. Meerkat Meals – 2 for 1 on equivalent starters, mains and desserts. Cheapest free. Sunday to Thursday. Participating restaurants. Booking required, max 6 people. Excl Kids meals, drinks and certain days. App only. Meerkat Movies – 2 for 1 on Tuesday or Wednesday. Participating cinemas. Standard tickets only. Cheapest ticket free. Please note your claim may take up to 48 hours to validate. Rewards T&Cs apply
Unlike with long-term plans, monthly, variable rate (no-contract) plans have no cancellation fees. You won’t have to pay a penalty if you decide to take your business elsewhere because you found a better deal. Plus, you won’t be left paying more than you should if the market rate for energy trends down. However, if the market prices rise, you’ll have to pay more than those who are in-contract.