All Power Kiosk Direct supply rates are fixed for residential and small business customers, meaning you pay a fixed cost for energy over the time period you see listed for each plan. (Large commercial account? Depending on your business needs and market conditions, we can negotiate variable terms directly with suppliers.) No "act now" promotional rates. No airline mile gimmicks. And, importantly, your rate doesn't spike due to changes in the wholesale market.
The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Just Energy, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Public Utility Commission. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
In addition to having a healthy dose of Texas pride, we also pride ourselves on providing friendly customer service. Amigo Energy customer service comes in a variety of convenient ways—from our mobile app and desktop portal, to our US-based call center with over 500 customer service agents. No matter which type of Amigo Energy customer support you choose, you’re sure to get the service you need in the timeframe you want it.
Electric bills for customers in the Houston area can more than double in summer months, mainly because air conditioning. Not coincidentally, electric rates also rise in the summer months because of this increase in demand. The most dramatic rate increases occur in month-to-month plans, but electric rates do increase across the board for all fixed-rate contract lengths.
1. Contracts: Before, there were no contracts. You signed up or you didn’t. When it’s the only game in town, you have to play by their rules. Nowadays, you’ll see these ultra-fabulous rates bandied about but it’s only by carefully scrutinizing the fine print that you’ll discover those wonderful rates come with a one-year lock-down or other catches.
Among their other predictions for the year ahead, they suggest that investment in clean energy will again struggle to grow. In part, this is because there is a surplus of solar equipment thanks to a slowdown in the Chinese, Japanese and Brazilian markets and a continuing fall in the price of wind power. Offshore wind in Europe, which had a stellar 2016, will struggle to match last year’s figures as developers concentrate on building the projects they financed last year. Finally, a strong dollar and the end of the low-interest rate era are likely to depress investment, too.
Variable Rate Plans: Designed as month-to-month contracts, these plans are in total control of your energy provider, which can shift the price you pay per kWh at its discretion. This means you, the consumer, are in a better place to reap the benefits when the energy market falls — but it also means you're at risk for hikes in prices, whether as a result of natural disasters or the provider's bottom line. Variable plans always offer a full year of price history to show the average price per kWh so you can get a sense of what you're getting into (like this one from Reliant) and know this: Variable plans don't have cancellation fees. You can cut your service at any time — a huge incentive for REPs to keep their prices reasonable.
To try to prevent these customers from being further ripped off, the government is planning to implement an energy price cap, which will require Ofgem to set a maximum amount that suppliers can charge on their standard tariffs until 2020. This should be in place by the end of 2018. This is in addition to the current price cap for vulnerable and prepayment customers.
The local electric company is the utility – that’s the company who owns the infrastructure, including the poles and power lines that deliver electricity to your home. They are who you call if your power goes out or there's an emergency. But in almost every city in Texas, you must choose another company to supply that energy, called a Retail Electric Provider (REP). These REPs, like Spark Energy, allow you to choose electricity plans that offer competitive prices and plans to meet your needs.