3. Customer service: When the only utility available has lousy customer service, nobody is surprised. They don’t even pretend to care – they know they have you over a barrel. With all these new players in town, however, it’s a slap in the face to be treated like royalty until you’ve signed on the dotted line and now they won’t even return your calls or the person on the phone can’t string three English words together or if he does speak English, he’s brand new and panicking trying to pull up your account information.
If you’re looking for a new electricity deal, you’re not alone: 319,000 electricity customers switched energy supplier during January 2018, according to OFGEM*. Shopping around for the best electricity deal is simpler than you might think – but there are bound to be a few questions. Here’s everything you ever wanted to know about comparing electricity deals.
Last year the duo said that sales would break the 500,000 milestone but significantly underestimated the market’s growth, so “at the start of 2017, Angus and I are going to throw prudence to the winds, run our hands through our grey sea-captain hair, and bet it breaks the million mark”, helped by higher oil prices, a flood of new, improved models on the market, ongoing falls in battery prices and improved charging infrastructure. The aforementioned need to improve air quality and the continued fallout from the Dieselgate scandal will play a part, too.
Unlike with long-term plans, monthly, variable rate (no-contract) plans have no cancellation fees. You won’t have to pay a penalty if you decide to take your business elsewhere because you found a better deal. Plus, you won’t be left paying more than you should if the market rate for energy trends down. However, if the market prices rise, you’ll have to pay more than those who are in-contract.