There are several reasons that some energy suppliers end up being cheaper than others. The largest energy companies, also known as the Big Six, often do not need to offer rates that are as competitive as smaller companies. This is because they are more recognisable names and therefore can always rely on a steady base of customers. You can avoid this and save money by switching to a cheaper provider.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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Whether you choose Just Energy or another retail electric provider for your energy supply, you'll want to know when you should call the company directly and when you should contact your local transmission and distribution service provider (TDSP). Your TDSP is the authority on all of the poles and wires that deliver electricity into your home, so if you experience a power outage or downed power line, call the utility rather than a Just Energy phone number. However, if you have a question about a specific monthly bill or Just Energy rates in general, feel free to call the Just Energy phone number on your bill.
There are over 60 different energy suppliers competing for your business on any given day in Texas. Many of these electric companies have websites that are confusing and nearly impossible to navigate, their rates and fees hidden by dense industry jargon and misleading advertising. Who has the spare the time to sort through the choices spread out over all these different sites and companies?