When comparing electric generation suppliers you need to know the Annual Price-to-Compare and the Average Annual Cost (cents per kilowatt hour or kWh for short) that a supplier must beat (compared to DP&L's standard offer rate) in order for you to save money. In other words, the Annual Price-to-Compare is the amount that you no longer have to pay to DP&L when you choose an alternate electric generation supplier.
There are several reasons that some energy suppliers end up being cheaper than others. The largest energy companies, also known as the Big Six, often do not need to offer rates that are as competitive as smaller companies. This is because they are more recognisable names and therefore can always rely on a steady base of customers. You can avoid this and save money by switching to a cheaper provider.
uSwitch is a free service that handles the switching process for you. Once you've completed your energy switch, your new energy supplier will contact your old supplier and agree a switching date. You will then receive a welcome pack and letter from your new gas & electricity supplier. This will outline what you've agreed to, and tell you what happens next. There won't be any interruption in your gas and electricity supply.
In Texas' deregulated energy market, customers must pick their own electricity provider, all of which offer different rates per hour of power usage. You can shop for other power plans on the state-run website, www.powertochoose.org, or try an alternative website, like www.texaspowerguide.com to help find the cheapest plan. Keep in mind that many retail electricity contracts carry penalties for early termination.
Entrust Energy is a privately owned retail electricity and natural gas provider. With over 100,000 customers, it is one of the fastest growing providers in the nation. Entrust not only offers competitive rates and reliable customer service, but they have also eliminated all unnecessary monthly customer fees to show appreciation to their loyal customers. Entrust’s Customer Care Center, located in the US, provides personalized assistance to all customers to help reinforce the commitment to upholding the highest customer service standards in the industry.
Customers can find deals in competitive electricity markets if they take the time and effort to look at web sites such as powertochoose.org, the official comparison shopping site of the Public Utility Commission. The study cited a PUC survey of retail electricity offerings in Houston that showed nine deals in March that were lower than the regulated price of electricity in San Antonio.
The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Just Energy, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Public Utility Commission. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
Residential real-time pricing customers pay electric supply prices that vary by the hour. To make a meaningful comparison between variable RRTP rates and RES offers, customers should compare their past electric supply cost savings from the total Electric Supply section of the bill, provided by their RRTP provider, with an electric supply cost savings estimate provided by RESs. Alternatively, customers can compute their average real-time hourly price in cents per kWh (each month the average real-time price is equal to the total of the Electric Supply section of the bill divided by the monthly kWh) to compare with RES offers posted in cents per kWh. Customer should bear in mind, however, that because RRTP rates vary over time, past savings do not predict future savings, but only serve as a guide to compare past performance.
Twenty-nine states have deregulated electricity, natural gas or both. That allows you to shop for the supply portion of your bill from alternative providers who may offer rates lower than the default supplier – usually a utility. Delivery services and billing will remain the responsibility of the local utility as they own the power lines and wires that keep the lights on.