3.     Customer service:  When the only utility available has lousy customer service, nobody is surprised.  They don’t even pretend to care – they know they have you over a barrel.  With all these new players in town, however, it’s a slap in the face to be treated like royalty until you’ve signed on the dotted line and now they won’t even return your calls or the person on the phone can’t string three English words together or if he does speak English, he’s brand new and panicking trying to pull up your account information.
When you’re choosing a new energy deal, think about whether to go for dual fuel (where you get both your gas and electricity from the same company) or separate tariffs (where you get gas from one company, and electricity from another). It’s worth checking both options, as the combined price of separate tariffs can sometimes be less than a dual fuel offer.
Prepaid electricity plans are yet another option available to Texas customers. Prepaid plans let you avoid credit checks and deposits by pre-paying for your electricity. Prepaid electricity plans typically do not have a fixed duration and operate on a pay-as-you-go basis. Shopping for prepaid electricity can often yield relatively cheap electricity with no deposit. See Prepaid Electricity: Is It Right For Me? for more.
If you are a residential customer, you will find your Price-to-Compare in the bill message on your monthly DP&L bill. If you are comparing electric generation suppliers on price, paying a lower price in cents per kWh should result in a lower electric bill. However, suppliers may charge other fees and all costs should be considered before choosing a supplier (Read What to Consider).

The increasing digitalisation of the energy and transportation will lead to an increased focus on making devices and networks more secure and more resilient. “From Vermont to Ukraine, the suspicion is that Russian hackers are on manoeuvres and that utilities are in their sights,” Liebreich says. “The clean energy sector must think carefully about how to protect itself, but also how to contribute to grid stability, particularly through power storage and ancillary services. The reality is that we are entering an era when a catastrophic failure could potentially cascade through the energy, communications, transport, financial and industrial systems, in a way that has never been seen before. It is vital that the world invests time, brains and money now to ensure it never happens.
Another unwelcome side effect of not knowing your average monthly kWh usage level is that you may end up paying more than you expect. This can occur when a customer inadvertently shops an electric rate based on a higher usage level than they actually use. Electricity suppliers commonly advertise their electric rates associated with the highest (2000 kWh) usage levels since those tend to be the lowest rates.
Fixed-Rate Plans: These plans are steady and predictable; the price per kWh you sign up for will remain that same for the entirety of your contract. (The only changes in your bill will be from forces outside of your REP's control, like changes in TDU fees, or changes in federal, state, or local laws.) Often fixed-rate plans will have a slightly higher price per kWh than others, but you're paying for the predictability. They're great if you live by your budget – and even greater if you happen to sign up when rates are low. The fixed-rate plans of our five Texas providers typically started at 12 months, with some extending up to three years, but we spotted a couple from Reliant that offered fixed rates for six month contracts as well.

There are very real fears that the Trump Administration will seek to hold back the renewable energy market, but countering this development will be strong demand from corporates to buy clean power. Seven of the 10 biggest public companies in the world are among the dozens that have committed to source all their electricity from renewable sources and they – and a host of others buying clean power – will not take kindly to Trump standing in their way.


You betcha! Most Texas electricity suppliers offer plans that include a percentage of energy sourced from renewable resources, such as hydro power, wind power and solar power. Some are totally sourced that way. These plans are a great way for Texas energy customers to help the environment without breaking the bank. In addition to green energy plans, many Texas suppliers give customers the option to purchase renewable energy certificates, or RECs, that further offset customers’ carbon emissions. The purchase of RECs also helps fund research and usage of renewable energy sources, so that Texas can stay at the forefront of eco-friendly power technology.
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