There was a time when electricity was electricity. Like so many other places around America, in Houston, electricity didn’t mean “cheap electricity”. But you moved into your home and you called the utility and they turned on the power and the bill came in and you paid it every month. Oh, sure, you might grumble at the amount but then you’d go around and yell at the kids for leaving the lights on and the TV blaring with nobody in the room or maybe you’d look into buying more energy-efficient appliances. When it came down to it, the Bill was the Bill. Either you paid the bill or you ate dry packet meals, had cold showers, and watched TV by peering through the neighbor’s window after dark (preferably once they’d turned the TV on). What’s that? You want cheap electricity? Sure thing: call 1-800-WHO-CARES any time during regular business hours of 2:17am to 3:04am Sundays only.
For 70 years, Plymouth Rock Energy has helped manage the energy needs of homes, multi-family residences, and commercial & industrial sites. Through their advanced price options and plan offerings, they remain committed to providing exceptional personal service and custom solutions to meet each specific need. They continue to expand to reach new markets throughout the U.S., garnering a positive reputation for exceptional prices, timely delivery and remarkable customer service.
Then, in 2002, Texas deregulated the electricity market and everybody cheered! Except that, sure, deregulation opened up the market to competition that may (or may not) have resulted in lower rates, but it introduced a whole host of other issues. These issues may not have been factors before but now they’re critical when you’re on the look-out for cheap Houston electricity providers.
The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Just Energy, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Public Utility Commission. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
Energy deregulation has been in place for several years however there are still a lot of people who are confused or who have not fully understand the implications, structure, details and workings of energy deregulation. Many simply know that energy deregulation means people now have the power to choose their electric companies – a diversion from the previous system where a single utility company provides services for the generation, transmission and distribution of electricity.
Whether you choose Just Energy or another retail electric provider for your energy supply, you'll want to know when you should call the company directly and when you should contact your local transmission and distribution service provider (TDSP). Your TDSP is the authority on all of the poles and wires that deliver electricity into your home, so if you experience a power outage or downed power line, call the utility rather than a Just Energy phone number. However, if you have a question about a specific monthly bill or Just Energy rates in general, feel free to call the Just Energy phone number on your bill.
You betcha! Most Texas electricity suppliers offer plans that include a percentage of energy sourced from renewable resources, such as hydro power, wind power and solar power. Some are totally sourced that way. These plans are a great way for Texas energy customers to help the environment without breaking the bank. In addition to green energy plans, many Texas suppliers give customers the option to purchase renewable energy certificates, or RECs, that further offset customers’ carbon emissions. The purchase of RECs also helps fund research and usage of renewable energy sources, so that Texas can stay at the forefront of eco-friendly power technology.
Entrust Energy is a privately owned retail electricity and natural gas provider. With over 100,000 customers, it is one of the fastest growing providers in the nation. Entrust not only offers competitive rates and reliable customer service, but they have also eliminated all unnecessary monthly customer fees to show appreciation to their loyal customers. Entrust’s Customer Care Center, located in the US, provides personalized assistance to all customers to help reinforce the commitment to upholding the highest customer service standards in the industry.
To try to prevent these customers from being further ripped off, the government is planning to implement an energy price cap, which will require Ofgem to set a maximum amount that suppliers can charge on their standard tariffs until 2020. This should be in place by the end of 2018. This is in addition to the current price cap for vulnerable and prepayment customers.
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In addition to having a healthy dose of Texas pride, we also pride ourselves on providing friendly customer service. Amigo Energy customer service comes in a variety of convenient ways—from our mobile app and desktop portal, to our US-based call center with over 500 customer service agents. No matter which type of Amigo Energy customer support you choose, you’re sure to get the service you need in the timeframe you want it.
Where should you shop for electricity? Houstonians have the power to choose from an overwhelming variety of energy suppliers, plans, and options. If you live in the Houston metro area and your local electric utility is CenterPoint, over 50 different retail electricity providers currently offer electricity plans in your area. Each of these electricity providers offer sites, tools, and information on how to switch plans and providers. However, their information is often filled with electricity rates that are difficult to compare because of things like introductory rates, bill credits, narrow usage levels, unexpected fees, and legalese buried in the EFLs. Fortunately, Houston homes and businesses have electricity shopping options that make the process much simpler.
Founded in 2008, Public Power is one of the largest licensed electricity and gas suppliers in the U.S. Public Power is headquartered in Connecticut, and is also licensed to offer similar services in Illinois, Maryland, Massachusetts, New York, Ohio, Pennsylvania, Rhode Island and Washington, D.C. Focused on being the best and the most conscientious customer service company in the industry, Public Power provides services to hundreds of thousands residential and commercial customers. With the deregulation of electricity and gas in many states, Public Power gives people a choice for their energy provider.
If you are a residential customer, you will find your Price-to-Compare in the bill message on your monthly DP&L bill. If you are comparing electric generation suppliers on price, paying a lower price in cents per kWh should result in a lower electric bill. However, suppliers may charge other fees and all costs should be considered before choosing a supplier (Read What to Consider).
When changing your address, first contact your supplier to go discuss special offers when you move. If service is not available at your new address, you can come back to PowerKioskDirect.com to shop for the best offers for your new address. You'll then start a completely new contract. For plans with cancellation fees listed, these apply only in "early termination" situations where the service is actively cancelled before the end of a contract term.
Direct Energy is one of North America’s largest energy and energy-related services providers with nearly 5 million residential and commercial customer relationships. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE:CNA), one of the world’s leading integrated energy companies, Direct Energy operates in 46 U.S. states plus the District of Columbia and 10 provinces in Canada.